ENTRYLEVEL CUSTOMER ASSISTANT/CALLCENTER AGENT,START JANUARY 4TH REMOTE
International Center of the Capital Region International Center of the Capital Region Troy, NY Troy, NY Part-time Full-time Part-time Full-time $21.
79 - $26.
24 an hour $21.
79 - $26.
24 an hour 14 days ago 14 days ago 14 days ago Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements and skills Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Job Types:
Full-time, Part-time Pay:
$21.
79 - $26.
24 per hour Expected hours:
30 - 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance Experience level:
1 year No experience needed Under 1 year Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
Call center Office Work Location:
Hybrid remote in Troy, NY 12180.
Estimated Salary: $20 to $28 per hour based on qualifications.
79 - $26.
24 an hour $21.
79 - $26.
24 an hour 14 days ago 14 days ago 14 days ago Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements and skills Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Job Types:
Full-time, Part-time Pay:
$21.
79 - $26.
24 per hour Expected hours:
30 - 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance Experience level:
1 year No experience needed Under 1 year Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
Call center Office Work Location:
Hybrid remote in Troy, NY 12180.
Estimated Salary: $20 to $28 per hour based on qualifications.
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