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IT Support Professional


CUSTOMER SERVICE SKILLS A MUST!!
We are currently hiring a Full Time Perrmanent IT Support Professional with customer service skills. $17-20/hour depending on experience. Regular schedule is Monday through Friday, 9:30 am to 6pm. This position is Hourly/Non-exempt and may require occasional overtime including weekends for certain projects.
IT Support Professional Job Responsibilities:
Maintenance and inventory of hardware equipment. IT Helpdesk support via phone and in person to nearly 170 end users on various hardware and software applications. Work closely with the IT Manager and an international IT team to implement technical solutions.
IT Support Professional Job Duties:
Troubleshoot and repair Hewlett Packard hardware equipment including servers, PCs, laptops and printers
Troubleshoot and repair label printers
Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing tests
Documents service and installation actions
Maintain users in Active Directory and Exchange server 2010
Troubleshoot and support Windows 7 OS and Microsoft Office 2010
Troubleshoot and support Apple iPads- generations 2, 3, & 4
Keeps company equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
Maintain excellent interpersonal skills with end users by examining complaints, identifying solutions and suggesting improved methods and techniques
Provide technical training on an as-needed basis to employees
Maintain customer confidence by keeping service information confidential
Updates job knowledge by participating in educational opportunities; reading professional publications as needed
Accomplishes operations and organization mission by completing related results as needed
Ability to lift up to 50 pounds, sit and stand as needed, may need to kneel, stoop, bend or crouch in order to complete daily tasks.
A+ and Network+ Certification
IT Service and Support Technician Skills and Qualifications:
Excellent hardware troubleshooting and maintenance, adaptability, decision making, team player, confidentiality, quality focus, results driven, clear communication, positive behavior
Associates Degree in a IT Related field and at least 2 years of Technical Support work history is required. Working knowledge of VMware vSphere Client and Avaya PBX is highly desired.

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